Family Communication & Partnership

Brightwheel

Brightwheel is Premier’s primary communication platform. Families should use Brightwheel to report absences, communicate routine updates, ask classroom questions, receive classroom information, receive announcements, review classroom photos and updates, and communicate privately with staff.

Premier generally responds to Brightwheel messages during operating hours, aiming to respond within about one hour when staff is available. Messages received outside operating hours may be answered the next school day.

Daily Communication

Teachers communicate with families about important information regarding their child’s day. Communication may include meals, rest/nap time, toileting, behavior, learning experiences, injuries/ incidents, classroom activities, and/or important reminders.

Guardian Responsibilities

Families are responsible for providing accurate enrollment information and keeping emergency contact information current. Families must provide all required health and immunization records and communicate any changes in their child’s health, behavior, or other needs. Families should also communicate significant changes at home that may affect their child’s sleep, behavior, health, emotions, or ability to participate in the classroom. Families are responsible for providing requested supplies, materials, or other necessary items, following tuition and payment policies, and adhering to pickup and attendance procedures. Families are expected to communicate absences, follow all Premier Preschool policies and procedures, and treat children, families, and staff with kindness and respect.

Communication Expectations

Premier values direct, respectful, and timely communication. Families are encouraged to address concerns rather than allowing concerns to build.  Classroom concerns should generally begin with the classroom teacher when appropriate. Administrative concerns should be directed to the Director. Premier will make reasonable efforts to respond to concerns and questions during normal operating hours. Communication should occur through appropriate Premier channels.